Terms of Service

Last updated: September 23, 2026

Welcome to VETALISE. These Terms of Service apply to your use of our website, products, services, and online store. By accessing or using our website, placing an order, or purchasing from VETALISE, you agree to these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

Online Store Terms

VETALISE is an online occasionwear brand offering dresses for weddings, celebrations, formal events, and other special occasions.

By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal, fraudulent, or unauthorized purpose or in violation of any applicable law.

Product Information

We make reasonable efforts to display product descriptions, colors, fabrics, sizing, prices, measurements, and images as accurately as possible.

However, product colors may vary slightly due to screen settings, lighting, photography, fabric batches, dye lots, and display differences.

Measurements may also vary slightly due to manual measurement, fabric characteristics, dress construction, tailoring, and production methods.

Reasonable variations of this nature are not necessarily considered defects.

Prices and Availability

Product prices, availability, promotions, product details, and other information may change without prior notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service, subject to applicable law.

Order Acceptance

Submitting an order does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving product availability, pricing or listing errors, suspected fraud, payment issues, incorrect or incomplete customer information, or violations of these Terms.

If VETALISE cancels an order after payment has been collected, we will initiate a full refund of the amount paid, including any shipping charges paid, to your original payment method within 3 business days after we confirm the cancellation. Your bank, card issuer, or payment provider may require additional time to post the funds after we initiate the refund.

Order Information

Customers are responsible for providing complete and accurate information when placing an order, including their name, email address, shipping address, size, color, event date, measurements where applicable, and any custom or special-request information.

Please review your order information carefully before completing your purchase.

VETALISE is not responsible for delays, failed delivery, or other order issues resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

Made-to-Order, Custom Size, Custom Color & Special Requests

Many VETALISE dresses are prepared or made to order. Custom-size, custom-color, personalized, altered or special-request items may require additional preparation or production time. Please review the applicable Size Chart, Measurement Guide, color selection, product description and customization details before ordering.

A standard-size item made to order is not automatically a custom-size item. Custom-size, custom-color, personalized, special-request, altered and clearly marked final-sale items are excluded from change-of-mind returns and exchanges. Ordinary discounted items are not automatically final sale. These exclusions do not exclude remedies for verified defects, damage, incorrect or incomplete items attributable to VETALISE or rights that cannot be excluded under applicable law.

Custom and personalized orders are subject to the same cancellation rules described below, including full cancellation within 24 hours after payment if the order has not shipped, even if work has begun. Requested order changes remain subject to what can be accommodated. See our Returns & Refunds Policy and Cancellation Policy.

Event Date

Customers may provide an event date to help us understand the intended order timeline.

Providing an event date does not guarantee delivery by that date.

Customers are responsible for allowing sufficient time for tailoring, shipping, customs processing where applicable, and any alterations that may be required after delivery.

For time-sensitive orders, please contact us before placing your order so we can help you review the estimated production and delivery timeline.

Tailoring, Shipping & Delivery

Most VETALISE dresses have an estimated standard tailoring time of approximately 3–6 business days after the order and payment are confirmed.

Custom-size, custom-color, personalized, or special-request orders may require additional production time.

Estimated shipping times are:

Processing & Tailoring: 3–6 business days after your order and payment are confirmed.

Standard Shipping: $12.99 USD for a discounted merchandise subtotal below $70 USD. Free Standard Shipping for a discounted merchandise subtotal of $70 USD or more, before taxes and shipping. Estimated transit time: 5–9 business days.

Express Shipping: $29.99 USD for all eligible orders, including orders of $70 USD or more. Estimated transit time: 3–5 business days. Express Shipping does not shorten processing or tailoring time.

Estimated total delivery: Standard: 8–15 business days. Express: 6–11 business days. These estimates include processing and transit time and are not guaranteed delivery dates.

Total Delivery Time = Tailoring Time + Shipping Time

All production and delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on destination, carrier service, customs processing, peak seasons, public holidays, weather conditions, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping and delivery information.

Delivery Area

We currently deliver only to the contiguous 48 U.S. states and Washington, DC. We do not deliver to Alaska, Hawaii, Puerto Rico, U.S. territories or associated overseas regions, APO/FPO or other military addresses, or P.O. Boxes. International shipping is not currently available.

Applicable customs duties, import taxes or other government-imposed charges are generally the responsibility of the customer unless otherwise stated at checkout. Customs clearance may add delivery time.

Returns, Refunds & Exchanges

For eligible items, email admin@vetalise.com to request a return within 14 calendar days after delivery. This is the deadline to submit your request, not the deadline for your item to arrive in China. Waiting for our review or approval does not shorten your right to make a timely request.

Obtain approval before sending a return. Ship it and provide a valid tracking number within 7 calendar days after approval. Returns from U.S. customers go to mainland China; the specific address is provided privately after approval.

For change-of-mind returns, items must be unworn, unwashed, unaltered, undamaged, and in their original condition, with original tags attached and original packaging included. Items showing signs of wear, washing, alteration, stains, odors, makeup or deodorant marks, pet hair, or removed tags may be ineligible for a change-of-mind return.

Custom-size, custom-color, personalized, special-request, altered, and clearly marked final-sale items are not eligible for change-of-mind returns or exchanges. An ordinary discount does not make an item final sale. A standard-size item made to order is not automatically a custom-size item. These exclusions and ordinary condition requirements do not exclude remedies for verified defects, damage, incorrect or incomplete items attributable to VETALISE, including custom-size, custom-color and final-sale items, or any rights that cannot be excluded under applicable law.

For approved ordinary returns, the customer pays return shipping to mainland China. Contact admin@vetalise.com before purchasing to ask about return costs and shipping requirements. VETALISE covers reasonable, pre-approved return shipping costs for verified issues that are our responsibility, through a prepaid label, agreed reimbursement or a refund or replacement without a return, as appropriate. Contact us before paying for return shipping; we will not require undisclosed, high cross-border return shipping costs in advance.

We charge no restocking fee for any approved return. The restocking fee is $0. We do not impose a handling, processing, or other equivalent fee in place of a restocking fee. Customer-paid return shipping for ordinary returns is separate from a restocking fee.

Within 5 business days after your authorized return arrives at the designated return facility, we will inspect it and notify you of the outcome. If your refund is approved, we will initiate it to your original payment method within 3 business days after approval. If a refund is approved without requiring a return, we will also initiate it within 3 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the funds after we initiate the refund. That additional posting time is separate from VETALISE's refund initiation deadline.

Original shipping charges are non-refundable for ordinary returns unless the return is due to VETALISE's responsibility. This does not limit approved full cancellations. Exchange requests follow the same 14-calendar-day request and 7-calendar-day post-approval shipping deadlines and applicable eligibility rules. See our Returns & Refunds Policy for complete instructions.

Order Changes & Cancellations

If we receive your cancellation request within 24 hours after payment and your order has not shipped, you may cancel for a full refund, even if production or tailoring has begun. After 24 hours, an unshipped order may still be canceled for a full refund if production or tailoring has not begun. After 24 hours, once production or tailoring has begun, we generally do not accept cancellation for reasons unrelated to VETALISE's responsibility. Shipped orders cannot be canceled; eligible items may be handled under our Returns & Refunds Policy.

Email your cancellation request to admin@vetalise.com with your order number and the email address used at checkout. The time our support inbox receives the request determines whether it is within 24 hours after payment; the time we reply does not determine eligibility. The shipment and production or tailoring status at receipt of your request determines which cancellation rule applies.

Approved cancellations receive a full refund of the amount paid for the canceled order, including any shipping charges paid. We do not deduct cancellation costs, production fees, or other cancellation charges from that refund. We will initiate the refund to your original payment method within 3 business days after cancellation approval. Your bank or payment provider may need additional time to post it.

For other order changes, contact us as soon as possible. Changes depend on what can be accommodated at the current stage and do not limit the cancellation rights above. Please review our Cancellation Policy.

Payment

All payments must be completed using the payment methods available at checkout.

Available payment options may vary depending on location, currency, device, and payment provider.

Payments are processed securely through authorized payment service providers. VETALISE does not directly store your full credit card number or complete payment credentials.

For additional information regarding payments, refunds, payment verification, and third-party payment services, please review our Payment Policy.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, branding, product names, design elements, photographs, images, and website content, is owned by or licensed to VETALISE and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected VETALISE content without appropriate authorization or written permission, except where permitted by applicable law.

User Content & Reviews

If you submit reviews, photographs, comments, feedback, or other content to VETALISE, you grant us a non-exclusive right to use, reproduce, display, and share that content for legitimate customer service, website, marketing, promotional, and business purposes, subject to applicable law and our Privacy Policy.

You agree not to submit content that is unlawful, fraudulent, misleading, defamatory, offensive, infringing, or that violates the rights of another person.

Third-Party Services

Our website may use or provide access to third-party services for functions such as payments, shipping, analytics, marketing, customer service, social media, and website operation.

Third-party services may be governed by their own terms, privacy policies, and practices.

VETALISE is not responsible for third-party services to the extent permitted by applicable law.

Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, processed, and disclosed.

Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors or inaccuracies, update information, and, where reasonably necessary, cancel affected orders, subject to applicable law.

Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, VETALISE will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of our website, products, or services.

Where permitted by applicable law, our aggregate liability relating to a particular product or service will not exceed the amount paid for that product or service.

Nothing in these Terms excludes, restricts, or limits any liability or consumer right that cannot legally be excluded, restricted, or limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, policies, or legal and regulatory requirements.

Any updated Terms will be posted on this page together with an updated “Last updated” date.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Contact Us

If you have questions about these Terms of Service, please contact:

VETALISE
Email: admin@vetalise.com