Terms of service

Terms of Service

Welcome to VETALISE. These Terms of Service apply to your use of our website, products, services, and online store. By visiting our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing from VETALISE.

Online Store Terms

VETALISE is an online occasionwear brand offering dresses for weddings, celebrations, and special occasions.

By using this website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products, website, or services for any illegal or unauthorized purpose.

Product Information

We make reasonable efforts to display product descriptions, colors, fabrics, sizing, prices, and images as accurately as possible.

However, product colors may vary slightly due to screen settings, lighting, photography, fabric batches, and display differences.

Measurements may vary slightly due to manual measurement, fabric characteristics, dress construction, and production methods.

These normal variations are not considered defects.

Prices and Availability

Product prices, availability, promotions, and product details may change at any time without notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time.

Order Acceptance

Placing an order does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, pricing errors, suspected fraud, incorrect customer information, payment issues, or violation of these Terms of Service.

If an order is canceled after payment, we will issue a refund where applicable.

Order Information

Customers are responsible for providing complete and accurate order information, including name, email address, shipping address, size, color, event date, and any custom request information.

VETALISE is not responsible for delays, failed delivery, or order issues caused by incorrect or incomplete customer information.

Custom Size, Custom Color, and Special Requests

Custom size, custom color, made-to-order, and special request items may require additional preparation or production time.

Customers are responsible for reviewing the size chart, measurement guide, color selection, and product details before placing an order.

Custom or special request items may be subject to stricter return, refund, exchange, and cancellation conditions as described in our Return & Refund Policy.

Event Date

Customers may provide an event date to help us understand the order timeline.

Providing an event date does not guarantee delivery by that date.

Customers should place orders as early as possible before their event.

Shipping and Delivery

Shipping times, delivery estimates, and shipping costs are described in our Shipping Policy.

Delivery times are estimates and are not guaranteed.

VETALISE is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information, public holidays, weather, peak season, or other circumstances beyond our control.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and order cancellations are subject to our Return & Refund Policy.

Please review the Return & Refund Policy carefully before placing your order.

Payment

All payments must be completed through the payment methods available at checkout.

Payment information is processed securely through our payment service providers.

VETALISE does not store your full credit card number or full payment credentials.

Intellectual Property

All content on this website, including images, text, graphics, logos, product names, design elements, and website layout, is owned by or licensed to VETALISE unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from our website without written permission.

User Content and Reviews

If you submit reviews, photos, comments, feedback, or other content to VETALISE, you grant us the right to use, display, reproduce, and share such content for customer service, marketing, website, and business purposes where permitted by law.

You agree not to submit content that is false, misleading, offensive, unlawful, or infringes the rights of others.

Third-Party Services

Our website may use third-party services for payments, shipping, analytics, marketing, customer service, and website operation.

Your use of third-party tools or services may be subject to their own terms and policies.

Limitation of Liability

To the fullest extent permitted by law, VETALISE is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our liability is limited to the amount paid for the product or service giving rise to the claim, where applicable and permitted by law.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated date.

Continued use of our website after changes are posted means you accept the updated Terms of Service.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: admin@vetalise.com

Last updated: July 2026