Payment Policy
At VETALISE, we want your checkout experience to be safe, clear, and secure. Please review our payment policy before placing your order.
Accepted Payment Methods
VETALISE accepts the payment methods displayed at checkout. Available payment options may vary depending on your location, currency, device, and the payment services available at the time of purchase.
Please refer to the payment options shown during checkout for the most current methods available for your order.
Secure Checkout
Payments are processed securely through our authorized payment service providers.
VETALISE does not directly store your full credit card number or complete payment credentials.
Please make sure your billing information is accurate and matches the information associated with your selected payment method.
Payment Authorization & Order Confirmation
When you place an order, your selected payment method may be authorized or charged at checkout.
Your order is not confirmed until payment has been successfully processed and you receive an order confirmation.
If payment authorization is declined, incomplete, or unsuccessful, your order may not be processed.
Currency & International Orders
Prices may be displayed in different currencies depending on your location and the settings available on our website.
For international transactions, your bank, card issuer, or payment provider may apply currency conversion rates or additional transaction fees. These charges are determined by your financial institution or payment provider and are not controlled by VETALISE.
Buy Now, Pay Later & Third-Party Payment Services
Where available, installment payments, digital wallets, or other third-party payment options may be offered at checkout.
These services are provided by independent payment providers and may be subject to their own eligibility requirements, terms, fees, payment schedules, and privacy policies.
VETALISE does not determine approval or eligibility for third-party financing or installment services.
Payment Issues
If you experience difficulty completing your payment, please verify your billing information, payment details, available funds, and any authorization requirements from your bank or payment provider.
For security reasons, your bank or payment provider may decline or require additional verification for certain transactions.
If the issue continues, please contact your bank or payment provider first, or contact us at admin@vetalise.com for assistance related to your VETALISE order.
Duplicate or Pending Charges
In some cases, a temporary authorization or pending transaction may appear on your account even if an order was not successfully completed. The timing for releasing pending authorizations is determined by your bank or payment provider.
If you believe you have been charged more than once for the same VETALISE order, please contact us at admin@vetalise.com with your order information so we can review the transaction.
Refunds
Approved refunds will be initiated to the original payment method used for the purchase within 3 business days after approval, including refunds for approved cancellations, unless another method is required by applicable law or the payment provider.
For authorized returns, VETALISE will inspect the item and notify you of the outcome within 5 business days after it arrives at the designated return facility. Bank, card issuer and payment provider posting times may extend the time before funds appear in your account after VETALISE initiates the refund; they are separate from our 3-business-day initiation deadline.
All approved returns have a $0 restocking fee. We do not substitute a handling, processing or equivalent fee for it. Approved cancellations receive a full refund without cancellation or production deductions.
For eligibility, mainland China return shipping arrangements, exclusions and instructions, see our Returns & Refunds Policy. For cancellation eligibility, see our Cancellation Policy.
Payment Security
To help protect our customers and our business, orders may be subject to payment verification or additional review. In certain cases, we may contact you for information necessary to verify or process an order.
If an order cannot be verified or payment cannot be successfully processed, the order may be delayed or canceled.
Contact Us
If you have questions regarding payment for an existing VETALISE order, please contact:
VETALISE
Email: admin@vetalise.com