Payment Policy
At VETALISE, we want your checkout experience to be safe, clear, and secure. Please review our payment policy before placing your order.
Accepted Payment Methods
Accepted payment methods are displayed at checkout and may vary depending on your location, currency, and the payment options available at the time of purchase.
All payments must be completed through the payment methods provided on our website at checkout.
Secure Checkout
Payments are processed securely through our payment service providers.
VETALISE does not store your full credit card number or full payment credentials.
Please make sure your billing information is accurate before submitting your order.
Payment Authorization
When you place an order, your payment method may be authorized or charged at checkout.
An order is not confirmed until payment has been successfully processed.
If payment authorization fails, your order may not be completed or processed.
Currency
Product prices are displayed in the currency shown on our website or at checkout.
If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees.
VETALISE is not responsible for currency conversion fees, bank fees, card issuer fees, or payment provider charges.
Payment Verification
For security reasons, some orders may require additional payment verification.
If we need to verify your order, we may contact you by email.
Failure to provide requested verification information may result in order delay or cancellation.
Pricing Errors
We make reasonable efforts to display accurate prices and product information.
If a pricing error, payment error, or checkout error occurs, VETALISE reserves the right to correct the error, cancel the order, or contact the customer for further instructions.
Taxes, Duties, and Fees
Taxes, duties, import fees, brokerage fees, or other local charges may apply depending on your shipping destination and local regulations.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any applicable taxes, duties, import fees, or local charges required by the destination country or region.
Order Changes After Payment
If you need to change your order after payment, please contact us as soon as possible at admin@vetalise.com.
Once an order has entered processing, production, customization, or shipment, changes may not be possible.
Made-to-order, custom size, custom color, and special request items may have stricter change or cancellation limits.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear on your account after it has been processed.
Refund processing time may vary depending on your bank, card issuer, or payment provider.
Fraud Prevention
VETALISE reserves the right to refuse, cancel, or hold any order if we suspect unauthorized payment, fraud, incorrect billing information, or violation of our policies.
Contact Us
If you have any questions about payment, billing, order confirmation, or payment verification, please contact us:
Email: admin@vetalise.com
Last updated: July 2026