Refund policy

At VETALISE, we want you to feel confident when shopping for dresses for weddings, celebrations, and special occasions. Please review our return and refund policy carefully before placing your order.

Return Window

Eligible items may be returned within 14 days after the delivery date.

To be eligible for a return, the item must be unworn, unwashed, unaltered, undamaged, free of stains, odors, makeup marks, deodorant marks, pet hair, or signs of wear, and returned with its original packaging and tags when applicable.

Return Authorization Required

All returns must be approved by VETALISE before being sent back.

To request a return, please contact us at admin@vetalise.com with your order number, the email address used at checkout, the item you wish to return, and the reason for the return.

Please do not send any item back without contacting us first. Returns sent without authorization may not be accepted.

Non-Returnable Items

Due to the nature of special occasion dresses, the following items are not eligible for return or refund:

Custom size items
Custom color items
Made-to-order items with special requests
Altered or modified items
Final sale items
Items marked as non-returnable
Items that have been worn, washed, damaged, stained, altered, or used
Items returned without approval
Items returned outside the return window

Please choose your size, color, and event date carefully before placing your order.

Custom Size, Custom Color, and Special Requests

Custom size, custom color, and special request items are made or prepared according to the customer’s selected details and may not be eligible for return or refund unless the item arrives damaged, defective, or incorrect due to our error.

We strongly recommend checking the size chart and measurement guide before ordering.

Color and Measurement Notes

Product colors may vary slightly due to screen settings, lighting, photography, fabric batches, and display differences.

Small measurement differences may occur due to manual measurement, fabric characteristics, and dress construction.

These normal variations are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us at admin@vetalise.com within 48 hours of delivery.

Please include your order number and clear photos showing the issue, including the packaging and the item details.

After reviewing the information, we will help provide a suitable solution where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is approved due to a damaged, defective, or incorrect item caused by our error.

Original shipping charges are non-refundable unless otherwise required by law or approved by VETALISE.

We recommend using a trackable shipping service for returns. VETALISE is not responsible for returned packages that are lost, delayed, or damaged in transit.

Refunds

Once your approved return is received and inspected, we will notify you whether the refund is approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing time may vary depending on your bank or payment provider.

Partial Refunds

A partial refund may apply if an item is returned with missing packaging, signs of handling, or other conditions that affect the item’s resale condition, where applicable and approved.

Exchanges

We do not guarantee exchanges because dress availability, colors, and sizes may change quickly.

If you need a different size, color, or style, please contact us at admin@vetalise.com and we will help review the available options.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at admin@vetalise.com.

Once an order has entered processing, production, customization, or shipment, changes or cancellations may not be possible.

Made-to-order, custom size, custom color, and special request items may have stricter cancellation limits.

Event Date Notice

Providing an event date helps us understand your timeline, but it does not guarantee delivery by that date and does not change the return eligibility of the item.

Please place your order early and review all product details before checkout.

Contact Us

If you have any questions about returns, refunds, exchanges, or order changes, please contact us:

Email: admin@vetalise.com

Last updated: July 2026