Cancellation Policy
At VETALISE, many dresses may require order processing, preparation, production, customization, or fulfillment after purchase. Please review our cancellation policy carefully before placing your order.
Cancellation Requests
If you need to cancel your order, please contact us as soon as possible at:
Email: admin@vetalise.com
Please include your order number and the email address used at checkout.
Cancellation Window
Cancellation requests should be submitted within 24 hours after placing the order.
We will review your request and let you know whether cancellation is still possible.
Submitting a cancellation request does not guarantee that the order can be canceled.
Orders Already in Processing
Once an order has entered processing, preparation, production, customization, packing, or shipment, cancellation may no longer be possible.
This applies especially to made-to-order dresses, custom size orders, custom color orders, special request items, and items prepared according to customer-selected details.
Custom Size, Custom Color, and Special Request Orders
Custom size, custom color, made-to-order, and special request items are prepared based on the customer’s selected details.
Because these items may enter preparation or production quickly, cancellation requests for these orders may be limited or unavailable once processing has started.
Changes Instead of Cancellation
If your order has not yet entered processing, we may be able to help with certain changes, such as size, color, shipping address, or event date notes.
Please contact us as soon as possible at admin@vetalise.com.
Once an order has entered processing, production, customization, packing, or shipment, changes may not be possible.
Shipped Orders
Orders that have already been shipped cannot be canceled.
Once an order has shipped, please refer to our Return & Refund Policy for return eligibility.
Event Date Notice
Providing an event date helps us understand your timeline, but it does not guarantee that an order can be canceled, changed, or delivered by that date.
Please review all product details, size information, color selection, and event date needs before placing your order.
Refunds for Approved Cancellations
If a cancellation is approved before the order enters processing, production, customization, packing, or shipment, we will issue a refund to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been processed.
Refund timing may vary depending on your bank, card issuer, or payment provider.
Orders We May Cancel
VETALISE reserves the right to cancel an order due to payment issues, suspected fraud, incorrect customer information, product availability, pricing errors, or other order-related issues.
If we cancel your order after payment has been completed, we will issue a refund where applicable.
Contact Us
If you have any questions about canceling or changing an order, please contact us:
Email: admin@vetalise.com
Last updated: July 2026