Shipping policy

At VETALISE, we want your dress to arrive safely and in time for your special occasion. Please review our shipping policy before placing your order.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Business days do not include weekends or public holidays.

Made-to-order dresses, custom size orders, custom color orders, and special request items may require additional preparation or production time before shipment.

Production and Fulfillment

VETALISE is an online occasionwear brand serving customers with elegant dresses for weddings, celebrations, and special occasions.

Some items may be prepared, produced, or fulfilled through our production and logistics partners depending on the dress style, color, size, availability, and customization request.

If you need your dress for a specific event date, please contact us before placing your order so we can help review whether the timeline may be suitable.

Shipping Time

Shipping time depends on the destination country or region and the shipping method selected at checkout.

Estimated delivery times may be shown at checkout when available. Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping destination and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking updates to appear after the package has been shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at admin@vetalise.com.

Once an order has shipped, we may not be able to change the delivery address.

Customs, Duties, and Taxes

Orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, import taxes, or local fees.

Delivery Delays

Delivery may be delayed due to customs inspections, weather conditions, carrier delays, incorrect address information, public holidays, peak season, or other circumstances beyond our control.

VETALISE is not responsible for delays caused by shipping carriers, customs authorities, or incorrect shipping information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or missing, please contact us at admin@vetalise.com with your order number and tracking information.

We will help you check the shipment status with the carrier where possible.

Event Date Notice

If you need your dress for a specific event date, please place your order as early as possible.

Providing an event date does not guarantee delivery by that date, but it helps us better understand your timeline.

Contact Us

If you have any questions about shipping, delivery time, or event date planning, please contact us:

Email: admin@vetalise.com

Last updated: July 2026