Shipping policy
Shipping Policy
At VETALISE, we want your dress to arrive safely and in time for your special occasion. Please review our shipping information carefully before placing your order.
Order Processing & Tailoring
Most VETALISE dresses are prepared or made to order. Our standard tailoring time is approximately 3–6 business days after your order and payment are confirmed.
Custom-size, custom-color, personalized, or special-request orders may require additional production time. If additional time is required, our team may contact you regarding your order.
Business days do not include weekends or public holidays.
Estimated Delivery Time
Total Delivery Time = Tailoring Time + Shipping Time
Processing & Tailoring: 3–6 business days after your order and payment are confirmed.
Standard Shipping: $12.99 USD for a discounted merchandise subtotal below $70 USD. Free Standard Shipping for a discounted merchandise subtotal of $70 USD or more, before taxes and shipping. Estimated transit time: 5–9 business days.
Express Shipping: $29.99 USD for all eligible orders, including orders of $70 USD or more. Estimated transit time: 3–5 business days. Express Shipping does not shorten processing or tailoring time.
Estimated total delivery: Standard: 8–15 business days. Express: 6–11 business days. These estimates include processing and transit time and are not guaranteed delivery dates.
Shipping times are estimates and begin after tailoring and order preparation are complete. Actual delivery times may vary depending on the destination country or region, carrier service, customs processing, peak seasons, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Delivery Area
We currently deliver only to the contiguous 48 U.S. states and Washington, DC. We do not deliver to Alaska, Hawaii, Puerto Rico, U.S. territories or associated overseas regions, APO/FPO or other military addresses, or P.O. Boxes. International shipping is not currently available.
Our business and fulfillment operations are based in China.
Customs, Duties & Taxes
Cross-border shipments may be subject to customs duties, import taxes, or other fees imposed by applicable authorities.
Where applicable, these charges are determined by local customs or tax authorities and are the responsibility of the customer unless otherwise stated at checkout. VETALISE does not control these charges and cannot predict the exact amount that may be assessed.
Customs clearance procedures may also cause additional delivery delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow some time for the carrier's tracking system to update after your package has been dispatched.
Event Date & Time-Sensitive Orders
If you need your dress by a specific event date, please contact us at admin@vetalise.com before placing your order. Our team will help you review the estimated timeline and choose the most suitable shipping option.
Providing an event date does not guarantee delivery by that date. We strongly recommend allowing sufficient time for tailoring, shipping, customs clearance where applicable, and any alterations that may be needed after delivery.
Delivery Delays
Delivery estimates are not guaranteed. VETALISE is not responsible for delays caused by shipping carriers, customs clearance, severe weather, public holidays, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.
If your package appears to be significantly delayed, please contact us at admin@vetalise.com and we will assist you with the available tracking information.
Incorrect or Incomplete Shipping Information
Please review your shipping address and contact information carefully before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at admin@vetalise.com. Once an order has been shipped, we may not be able to change the delivery address or redirect the package.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Undeliverable Packages
If your tracking information indicates that your package may be lost or undeliverable, please contact us at admin@vetalise.com so our team can review the available tracking information and assist you with the next steps.
Packages returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to complete required customs procedures may require additional shipping charges before they can be resent.
Contact Us
If you have any questions about shipping, delivery times, tracking, delivery, or a time-sensitive order, please contact:
VETALISE
Email: admin@vetalise.com